The Human Resource Management Information System in Malaysian Public Sector: A Transitional Response of the Fallen?

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In the effort towards promoting efficient and effective service delivery to its citizen, Malaysia has initiated several public information systems projects. This paper presents the results of a research project on end-users’ through a series of in-depth structured interviews about one of the Malaysia’s six e-Government flagship applications, namely Human Resource Management Information System (HRMIS). It denotes the significant transition in a working organization. Essentially the HRMIS is a newly adopted system in the Malaysian public sector management. The unique contribution of this paper is that it discusses the importance and highlights sensitive issues of usability of HRMIS, which is truly vital for the career, well being and welfare of the government employees in Malaysia. Since the e-government projects are still on-going, surrogate measures from the information systems usability literature were used. The study adopted a qualitative interview study within cross sectional cohort research approach. A total of thirty civil servants were interviewed at various government agencies in Sabah, one of the Malaysian states which has widest digital divide. While there was evidence of the positive adoption of the system, there is an extensive list of responses indicating variability in perceived relative systems incompatibility and sensitive usability issues among the end users. More specifically, the study addresses usability perceptions of major HRMIS components and the respondents offered information on how these facets interact to support each other and larger organizational outcomes particularly towards an effective human resource management in public sector. In addition, the paper covers both a background on HRMIS application concept, its links to the design of web-based systems and focused usability issues at workplace. Impact of organizational culture onto end-users' perception will also be discussed. However, as the implementation of the e-government projects is still continuing, further research is deemed to be very necessary to investigate its usability aspects.


Keywords: HRMIS, Usability of Web Design, Public Sector Employee
Stream: Learning Organisations, Education, Training
Presentation Type: Virtual Presentation in English
Paper: A paper has not yet been submitted.


Azizan Morshidi

Lecturer, School of Social Sciences, University Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia

Azizan Morshidi is a lecturer in industrial management information systems
in the School of Social Sciences at the University Malaysia Sabah, Malaysia.
He holds a MSc from Graduate School of Management University Putra Malaysia.
His major research area is human resource information system, labor and organization, and social informatics.

Dr. Nurhizam Safie Mohd Satar

Dean, Faculty of IT, Asia e University
Kuala Lumpur, Wilayah Persektuan, Malaysia

Nurhizam Safie Mohd Satar, PhD is Dean of Faculty of IT, Asia eUniversity Kuala Lumpur, Malaysia. He is a lecturer in information technology and e-learning management at the university. He has presented his papers at IT conferences and conducted extensive consultancy projects in Italy, Australia, Thailand, Korea, Japan, China, Singapore, Germany, the UK and Malaysia. He holds a PhD in Information Technology from International Islamic University Malaysia. His major research area is usability, e-learning and open source utilization.

Razlina Jamaludin

Instructor, Mathematics Department, MARA Science College
Kota Kinabalu, Sabah, Malaysia

Razlina Jamaludin is a qualified instructor in mathematics and statictics at MARA Science College in Kota Kinabalu Sabah, Malaysia. She holds an Honours BSc in Statistics from University Putra Malaysia and Graduate Diploma in Mathematics Education from UPSI Perak Malaysia. Her major research area is mathematics education, human resource development and social informatics.

Ref: M10P0029