The Human Resource Management Information System in Malaysian Public Sector: A Transitional Response of the Fallen?
In the effort towards promoting efficient and effective service delivery to its citizen, Malaysia has initiated several public information systems projects. This paper presents the results of a research project on end-users’ through a series of in-depth structured interviews about one of the Malaysia’s six e-Government flagship applications, namely Human Resource Management Information System (HRMIS). It denotes the significant transition in a working organization. Essentially the HRMIS is a newly adopted system in the Malaysian public sector management. The unique contribution of this paper is that it discusses the importance and highlights sensitive issues of usability of HRMIS, which is truly vital for the career, well being and welfare of the government employees in Malaysia. Since the e-government projects are still on-going, surrogate measures from the information systems usability literature were used. The study adopted a qualitative interview study within cross sectional cohort research approach. A total of thirty civil servants were interviewed at various government agencies in Sabah, one of the Malaysian states which has widest digital divide. While there was evidence of the positive adoption of the system, there is an extensive list of responses indicating variability in perceived relative systems incompatibility and sensitive usability issues among the end users. More specifically, the study addresses usability perceptions of major HRMIS components and the respondents offered information on how these facets interact to support each other and larger organizational outcomes particularly towards an effective human resource management in public sector. In addition, the paper covers both a background on HRMIS application concept, its links to the design of web-based systems and focused usability issues at workplace. Impact of organizational culture onto end-users' perception will also be discussed. However, as the implementation of the e-government projects is still continuing, further research is deemed to be very necessary to investigate its usability aspects.
Keywords: HRMIS, Usability of Web Design, Public Sector Employee
Lecturer, School of Social Sciences, University Malaysia Sabah
in the School of Social Sciences at the University Malaysia Sabah, Malaysia.
He holds a MSc from Graduate School of Management University Putra Malaysia.
His major research area is human resource information system, labor and organization, and social informatics.
Dr. Nurhizam Safie Mohd Satar
Dean, Faculty of IT, Asia e University
Instructor, Mathematics Department, MARA Science College